◆ACTIVE DIRECTORY◆TIER 1/2 SUPPORT◆SECURITY+ CERTIFIED◆SIEM & LOG ANALYSIS◆CYBER THREAT INTELLIGENCE◆WINDOWS SERVER 2025◆INCIDENT RESPONSE◆ZERO TRUST◆HOMELAB ONLINE◆ACTIVE DIRECTORY◆TIER 1/2 SUPPORT◆SECURITY+ CERTIFIED◆SIEM & LOG ANALYSIS◆CYBER THREAT INTELLIGENCE◆WINDOWS SERVER 2025◆INCIDENT RESPONSE◆ZERO TRUST◆HOMELAB ONLINE

Support · Secure · Escalate

Camden Burke

> Help Desk Analyst | CompTIA Security+ | Cybersecurity | Pursuing Network+ & CySA+

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[ MODULE 01 ] // PROFILE

Help desk · Security path

Help Desk Analyst at Altar'd State, building a strong foundation in IT support and service desk operations. I hold a CompTIA Security+ certification and am actively pursuing Network+ and CySA+ to deepen my expertise in cybersecurity, threat detection, and vulnerability management. I hold a B.S. in Graphic Information Technology (Full Stack Web Development, ASU 2024) and am completing a B.S. in Computer Science. Outside of work, I build hands-on home labs — most recently a full Active Directory environment on Windows Server 2025 with PowerShell automation. Passionate about continuous learning and growing within the IT and cybersecurity space.

// top_skills

  • ├─ IT Service Management
  • ├─ Cyber Threat Intelligence (CTI)
  • └─ Log Analysis

// homelab_stack

  • ├─ Windows Server 2025 + Active Directory
  • ├─ PowerShell automation
  • ├─ User account & GPO management
  • ├─ Endpoint connectivity troubleshooting
  • ├─ Service desk ticket workflows
  • └─ Security+ & CySA+ study environments

[ MODULE 02 ] // FIELD_OPS

Operational history

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// Altar'd State

Help Desk Analyst

Knoxville, TN

  • 01Provide Tier 1/2 technical support across hardware, software, and network issues for internal users, maintaining SLA compliance in a Windows Active Directory environment.
  • 02Manage and resolve service desk tickets using internal ticketing system, documenting resolution steps to build knowledge base.
  • 03Support user account management, permissions, and group policies within Active Directory on Windows Server.
  • 04Troubleshoot endpoint connectivity, OS, and application issues; escalate complex incidents following established SOPs.
  • 05Assist with onboarding and offboarding processes including account provisioning and hardware setup.

[ MODULE 03 ] // ACADEMICS

Education & certs

Expected December 2027

Bachelor of Science, Computer Science

Arizona State University

Completed 2024

Bachelor of Science, Graphic Information Technology (Full Stack Web Development)

Arizona State University

CompTIA Security+ ce

Certified

Current certification

CompTIA Network+

Pursuing

In progress

CompTIA CySA+

Pursuing

In progress

SEO Certification

Certified

HubSpot

Graphic Design Specialization

Certified

California Institute of the Arts

Managing Change in an Agile Environment

Certified

LinkedIn Academy

FAA Part 107 Remote Pilot

Certified

Remote pilot certificate

[ MODULE 04 ] // ARSENAL

Security skill matrix

Hover cells to illuminate capabilities. Radar sweep maps your threat surface by domain.

ServiceIT Service Management
ServiceTier 1/2 Support
ServiceTicketing Systems
ServiceSLA Compliance
ServiceKnowledge Base
SecurityCompTIA Security+
SecurityCyber Threat Intelligence
SecurityLog Analysis
SecurityThreat Detection
SecurityVulnerability Management
SecurityIncident Escalation
IdentityActive Directory
IdentityGroup Policy
IdentityWindows Server
IdentityDNS
IdentityEndpoint Troubleshooting
IdentityOnboarding / Offboarding
WebShopify
WebUX/UI Design
WebForm Security
WebSQLi Awareness
WebDNS Management
WebDark UX Mitigation
AutomationPowerShell
AutomationWindows Server 2025
AutomationHome Lab
AutomationPython
AutomationJavaScript
AutomationGitHub

Service Desk & ITSM

IT Service Management · Tier 1/2 Support · Ticketing Systems · SLA Compliance · Knowledge Base

Security & CTI

CompTIA Security+ · Cyber Threat Intelligence · Log Analysis · Threat Detection · Vulnerability Management · Incident Escalation

Identity & Infrastructure

Active Directory · Group Policy · Windows Server · DNS · Endpoint Troubleshooting · Onboarding / Offboarding

Web & UX Security

Shopify · UX/UI Design · Form Security · SQLi Awareness · DNS Management · Dark UX Mitigation

Automation & Labs

PowerShell · Windows Server 2025 · Home Lab · Python · JavaScript · GitHub

[ MODULE 05 ] // COMMS

Establish connection

// PHONE

(615) 557-8189

// EMAIL

camdenburke20@gmail.com

// LINKEDIN

camdenburkedev

// GITHUB

cburke12